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A FEW THINGS YOU SHOULD KNOW
In order to ensure a positive experience for all the members in my pack, I have a few policies in place to make sure things run as smooth as possible:
While we always try our best to accommodate a last minute request, it's best to schedule ahead of time to ensure we can serve your needs! In the event we do fulfill a last minute request, there will be a $10.00 last minute fee.
Billing for services ends each week on Sunday. Payment methods that are stored on the Scout app will be processed the following Monday.
If you need to cancel an appointment, please feel free to do so. All I ask is that if it is on short notice, please try and cancel within 30 mins. of the appointment, otherwise there will be an automatic $10.00 cancellation fee.
While accidents do happen sometimes, there may be an occasion when we arrive at your home to walk your dog and they've had an accident in the home from being ill. This can be pretty messy and may require a time-consuming cleaning job; it can also be problematic for the rest of the day's schedule. So, in the event an accident does occur and requires a major cleanup, I have established the following procedure:,
You will be notified with the details of the incident along with photos. You'll have the option of paying the cleaning fee which is billed in 15-minute increments of $6.25. If you choose to use another source for the cleanup, please let us know and we will make sure the pet is cleaned up and placed in a secure location per your instructions.
If you have any questions, please feel free to inquire any time!
GIVE US A CALL TO SCHEDULE A MEET & GREET!
*Bronzeville Petsitters, LLC is fully bonded and insured by Pet Care Insurance*
Hi! I'm Diane Robinson, your neighbor and local pet sitter. Dedicated to my passion for animals and their care for several years, I was always the go- to person when family or friends needed help with their pets. After a long career as an administrative professional, I decided to become a professional pet sitter in 2018 in order to provide quality, loving pet care services from Woodlawn to the Chicago Loop and beyond!
I pride myself on my patience, kindness and passion for this business — and I hope my clients would agree! I take it seriously, that's why I hold a certification as a Professional Pet Sitter through NAPPS, (The National Association of Professional Pet Sitters) , This certification requires me to maintain a knowledge base in pet care, health, and nutrition. I'm also certified in Pet First Aid.
Scheduling is convenient and worry free using the Scout for Pet Owners app, where you can schedule, cancel, and pay your invoices. Also, you receive a notification upon arrival and at the end of each visit, as well as a report card, photos, and a GPS map of the walk's route! Its the next best thing to being there!
I'm also flexible to customize some services,. so please feel free to inquire if you have a need that you don't find listed here.
Keep strolling to learn more about my services and budget-friendly pricing. Thanks for taking the time to visit!
HOURS OF OPERATION
Monday - Friday
8:30 am - 5:00 pm
5:30 pm - 7 pm (After Hours)
*After hours are from 5:30 pm to 7 pm Monday through Friday and 5:00 pm to 7 pm on Weekends and Holidays. There is no after hours up charge for the Overnight Visit.
We are typically off on weekends but are sometimes available to work. It is best to schedule ahead of time to check availability.
** We are available on select holidays. Those holidays will be posted below and services provided on that day will be charged the holiday up charge.
PRICES, DATES, & TIMES OF SERVICES ARE SUBJECT TO CHANGE AT ANY TIME